Read posts about your case

Your law firm adds posts to your case's feedFeed The timeline of posts on a case, where the firm shares news and everyone on the case can comment., often with files such as letters or photos. You're told about each new one.

1. 1

   Open the post

   Tap Click here in the email about it, or the link in the text. Or open your case in the portal: it opens on Feed, newest post first.

2. 2

   Read it

   Each post shows who posted it and when. Posts your law firm adds automatically, for example when your case reaches a new stageStage A step a case moves through, such as Intake or Demand sent, which the firm names and describes and which shows on the case page., carry a Virtual AssistantVirtual Assistant An automated team member that posts welcome messages, check-ins and stage posts for the firm; its posts carry a Virtual Assistant badge. badge.

   If a post was written in another language, you see it in yours, with Show original below it to switch to the words as written. Translating… shows for the few seconds a new translation takes.

3. 3

   Open its files

   Tap a file to open it, or choose Download to save it. To find a file later, type in the search box above the feed, or pick a kind of file, such as Docs or Images, in the list beside it.

What happens next

You're told about each new post by email, or by text if your law firm has only your phone number, and under the bell at the top of the portal. A post addressed to particular people by name goes only to them. New comments reach you the same way. If a post was written in another language, the email shows it in yours, with the original below.

To reply, choose Comment; see Reply to a post from your law firm. To choose which emails you get, see Choose which emails you receive.

If something goes wrong

• A file shows "Converting..." It's still being prepared. Wait a moment and reload.
• A file says converting it failed. Ask your law firm to post it again.

Your law firm may have changed what you can do in the portal. If an option described here is missing, ask your firm.