Choose which emails you receive

Your law firm emails you about your case: new posts, forms to fill in, documents to sign and more. You choose which kinds you get. If your law firm has only your phone number, the same choices apply to their texts.

1. 1

   Open your notification settings

   Choose your name at the top of the portal, or your initial on a phone, then Profile, and choose Notifications. The page may not show your law firm's logo. Every box starts ticked.

2. 2

   Clear what you don't want

   Clear the box beside each kind of message you don't want, such as When a comment is added to Feed. A cleared box stops the email, or the text, and the notification in your portal.

   Think twice before clearing a box that ends "is requested from me", such as Form submission is requested from me. Those tell you when your law firm needs something from you, and remind you before it's due. Without them you'll only find new requests in your portal.

3. 3

   Save your choices

   Choose Save changes. "Profile saved" shows. Your choices apply to every law firm you use this portal with.

4. 4

   Unsubscribe from one email

   You can also stop one kind of email from the email itself. Choose unsubscribe in the line at the bottom of the email. On the page that opens, pick a reason and choose Submit. That kind of email stops coming from that law firm only. The page may not show your law firm's logo.

   To get it again, choose Hubs at the top of your profile page, choose ⋮ beside your law firm, then Notifications. Tick the box again and choose Save.

What happens next

Your choices apply from the next message. A few boxes cover more than their names say:

• Event rsvp is requested from me also covers invitations to appointments.
• When a post is added to Feed also covers posts that mention you.

Some messages always come, whatever you choose: sign-in codes, your invitation to a case, payment receipts, signed copies of documents, cancelled appointments, messages that someone is waiting for you in a video call, and replies to your questions.

There's no setting that stops texts altogether. Once you've confirmed an email address, your law firm's messages come by email instead; see Update your contact details.