Update your contact details

Your email address and phone number are how you sign in, and where your law firm's messages reach you. Keep them up to date, with your name and address, on your profile.

1. 1

   Open your profile

   Choose your name at the top of the portal, or your initial on a phone, then Profile. Your profile opens on a page of its own, which may not show your law firm's logo.

2. 2

   Update your name or address

   On Personal, correct First Name or Last Name; both are required. Your address is on Location. Choose Save changes, and "Profile saved" shows.

3. 3

   Enter a new email or phone

   Under Contact, on Personal, type your new address in Email, or pick your country and type your new number in Phone. Choose Save changes.

   A code goes to the new email address or phone number. Until you enter it, your old one stays in use, and the new one shows as pending verification.

   To remove your phone number instead, clear Phone and choose Save changes. You need a confirmed email address first.

4. 4

   Enter the code

   Choose verify beside the new address. Type the code in Verification Code and choose Verify.

   The code works for 10 minutes. Resend Code sends a new one; wait a minute between codes. Later keeps the change waiting, and cancel beside the new address drops it.

What happens next

• Your old email address or phone number stops working for signing in as soon as you confirm the new one. Sign in with the new one from now on.
• Your law firm's emails and texts go to the new one from their next message. Once you've confirmed an email address, their messages come by email rather than text.
• Your law firm sees your new name, email and phone number the next time you open their portal, and your address if they've asked to receive it.
• If you sign in with Continue with Google and change your email address, sign in with a code sent to the new one from now on. Continue with Google would open a new, empty account.

If something goes wrong

• "Incorrect verify code" Use the newest code, within 10 minutes of asking for it. After five wrong codes, wait 15 minutes, then ask for a new one.
• "You must keep at least one verified contact method." Confirm an email address before you remove your phone number.
• Your number isn't accepted. Check you picked the right country for it.