Send a question to your law firm

Send your law firm an inquiryInquiry A question or request sent to the firm through the portal, kept open until someone closes it. when your question isn't about one case, or before you have a case. It goes to your law firm's team, not to everyone on your case. For a question about your case, you can also post on its feed; see Post a message or file on your case.

1. 1

   Open the question form

   On your portal's home page, choose + beside Inquiries. If you have no case yet, you can also choose here in "Click here to contact support." under Cases.

2. 2

   Pick a category

   In Category, choose the one that fits your question best. Your law firm sets the categories, so it can pass your question to the right person.

3. 3

   Write your question

   Type your question in the box below Category. Its label is your law firm's own question, such as "Tell us more about your inquiry".

   If you'd like a call back, add a phone number under Number you can be reached: pick your country, then type the number.

4. 4

   Send it

   Choose Save. The window says "We'll Be in Touch", and your question shows under Inquiries, on Open, marked Awaiting review.

What happens next

Your law firm's team is told about your question. When someone replies, you get an email, or a text if your law firm has only your phone number, with a link that opens your question and the reply. To read it in the portal, choose the eye icon beside your question under Inquiries. To answer or close it, see Follow up on a question you sent.

If something goes wrong

• There's no + beside Inquiries. Your law firm isn't taking questions this way. Post on your case's feed instead, or contact them directly.
• "Is required" Choose a category and type your question.
• "Enter a valid phone number." Check the country and the number, or leave the number out.