Follow up on a question you sent
Read your law firm's reply to a question, answer it with a comment, and close the question or reopen it.
In this article7 sections
Before you start
Your law firm answers your inquiryInquiry A question or request sent to the firm through the portal, kept open until someone closes it. in your portal. Read the reply there, answer it with a comment, and close the question once it's settled.
Open your question
Choose the link in the email or text your law firm sends when someone replies. It opens your question at the reply.
Or go to your portal's home page. Under Inquiries, on Open, choose the eye icon beside your question. Your newest questions come first; scroll down the list to see older ones. A question shows Replied once your law firm has answered, and Awaiting review again after you add a comment.
Read the replies
The window shows your question, then every reply and comment under it, oldest first, each with its date and time. Replies from your law firm's team show under your law firm's name.
Answer back
Type your answer in Write a comment.... and choose Post. "Comment Posted" shows, and your comment joins the replies. You can answer even if your law firm has stopped taking new questions.
Close it when it's settled
Close the window. Under Inquiries, choose the circled × beside your question, then Yes. The question moves to Closed.
Reopen it if needed
A closed question takes no comments. To add one, choose Closed under Inquiries, then the circled arrow beside your question. It moves back to Open, and you can answer again.
What happens next
When you post a comment, your law firm is emailed. When someone there replies, you get an email, or a text if your law firm has only your phone number, with a link to the reply.
Nobody is told when you close or reopen a question. If you reopen one, add a comment saying why.