Fix a sign-in code that doesn't work

Your sign-in code doesn't arrive, or the code screen says one of these:

• "Incorrect code. Please try again."
• "A code was sent moments ago. Please wait before requesting another."
• "Too many incorrect codes. Please wait 15 minutes, then request a new code."

Why it happens

• The code goes to the email address or phone number you typed. An email can take up to 2 minutes, and may land in spam or promotions. It says One-Time Pin after your law firm's name.
• A code works for 10 minutes, and only the newest one works: asking for another replaces it.
• A new code can be sent once a minute.
• After five wrong codes, signing in is locked for 15 minutes. Until then every code is refused, even a right one, and no new code is sent.

How to fix it

• No code arrived. Wait 2 minutes, then look in spam or promotions for One-Time Pin. Check you typed the email address or number your law firm has for you. Then choose Resend Code.
• "Incorrect code. Please try again." Type the code from your newest email or text. If it's more than 10 minutes old, choose Resend Code and use the new one.
• "A code was sent moments ago. Please wait before requesting another." Wait a minute. Resend Code counts down the seconds until you can ask again.
• "Too many incorrect codes. Please wait 15 minutes, then request a new code." Wait 15 minutes, then choose Resend Code. The new code gives you five more tries.

Still stuck? Ask your law firm to check the email address or phone number they have for you. See also Sign in to your case portal.