For: Admins and Managers
Track portal visits with Google Analytics
Add your Google Analytics measurement ID so visits to your client portal show up in your own analytics.
In this article5 sections
Add your firm's Google Analytics measurement ID, and visits to your client portal show up in your own Google Analytics, next to your website's.
Copy your measurement ID
In Google Analytics, copy the measurement ID of your website's data stream. It starts with G-, such as G-4XK2P9QZ7M.
Open Google Analytics settings
In Settings › General, scroll to the Google Analytics card.
Paste the ID
Paste the ID into Analytics Key. There's no Save button: it saves a second later, and "Analytics key updated!" shows.
What happens next
From then on, each page anyone opens in your portal reaches your Google Analytics as a page view, from clients and your team alike. The Admin PanelAdmin Panel The staff-only side of a hub, opened with the Admin button, where the firm manages cases, users, templates, automations and settings. isn't tracked. To check it's working, open your portal and look for your visit in Google Analytics' Realtime report.
The card shows the saved ID. Pasting another replaces it. To stop tracking, choose the bin beside the ID, then Delete.
If something goes wrong
- "Analytics Key is invalid." Copy the measurement ID itself, which starts with G-. A property or stream number isn't accepted.