Help centerSecurity & account

For: Admins, Managers, and Staff

Update your name, photo and profile details

Change your name, photo, date of birth, address, language and timezone. Each hub you belong to receives the details it has chosen.

In this article7 sections

Your profile belongs to your accountAccount Your single sign-in, which can belong to several hubs and holds your profile and notification choices., not to one hubHub Your law firm's own client portal, with its branding, its team and all of its cases in one place., so one change reaches every hub you belong to.

  1. Open your profile

    Go to Profile, or choose your name at the top of any page and then Profile.

  2. Change your photo

    Choose Change photo and pick a PNG or JPG image of up to 10 MB. Crop it and choose Save. The photo saves at once. To take it off, choose Remove photo.

  3. Edit your details

    On Personal, change what you need under Basic and Occupation. First Name and Last Name are required. Your address is on Location.

    Your email and phone number have their own steps: see Change your sign-in email or phone number.

  4. Set language and timezone

    Under Language & Region, choose your Language and Timezone. Both are required.

  5. Save your changes

    Choose Save changes. "Profile saved" shows. Cancel undoes anything you haven't saved.

What happens next

  • Your language is the language of the app, and of the emails and texts you get. It's also the language your posts and comments are translated from, so write in it. Changing it later doesn't change what you've already posted.
  • Your timezone sets the times in your emails and texts.
  • Each hub picks up your name, language and timezone the next time you open it, and any other detail it has chosen to receive. A hub you've removed access from doesn't.
  • Your photo shows beside your name in your cases' Your Team and in video calls.

If something goes wrong

  • "Not supported Extension. Accepted extensions: .png, .jpg, .jpeg" Choose a PNG or JPG image.
  • "Maximum allowed image size to upload is 10mb" Choose an image of up to 10 MB.

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