Frequently asked questions

Everything worth knowing before you start.

Your clients

Access, login, language, documents, signatures, and client permissions.

Do my clients need to download an app?

How do my clients log in?

What if a claimant has no email address?

Can clients read updates in their own language?

Can clients upload documents and sign forms?

Can I remove a client’s access?

Branding, setup, integrations, documents, AI, mass tort workflows, and multi-hub management.

Can I use my own branding?

How long does setup take?

Does CaseActive work with my existing case management software?

Can you help me get my cases in?

Can it fill out documents for me?

How does the AI work?

What happens with a mass tort that has hundreds or thousands of claimants?

Can I manage multiple offices or practice groups?

Hosting, permissions, staff access, cancellation, deletion, and data export.

Is client data secure?

Where is our data hosted?

Can CaseActive staff see our client data?

How do I cancel?

Can we get our data out?

What support is included and what it costs to get started.

What support do I get?

What does it cost?

If something is not covered here, send it straight to the CaseActive team.

We respond within one business day.