Utilize the Support section of CaseActive to effortlessly communicate issues and request assistance from specific departments or personnel within your organization. Whether you need to request system maintenance, fix glitches or lags, or get updates on ongoing fixes, our platform makes it easy to reach your audience directly.
By leveraging this feature, you can ensure that no problem is ignored or delayed and is communicated seamlessly to related departments or personnel.
To request assistance, you can create tickets in the support section of your admin dashboard. Here is how to create tickets.
For Admin
- Login to your Case Active Account and click on the admin button in front of the Hub you are having an issue with.
- You will arrive at the admin dashboard of that hub here and click on the “Support” section.
- Click on “+ New” in the top left corner.
- Add the relative individual’s email, provide the issue title, and explain the issue as best you can, then click “Save.”
- You have successfully generated a ticket.
Note: Admin can keep themselves updated regarding all the tickets generated through this section in the Admin Dashboard.
- Opened and
- Closed
