This article shows admins how to assign a user while creating a new case. If the user is not already registered on the platform, you can create add a new user while creating a new case.
Creating a case
- Log in to the admin account.
- Locate an app on the Apps page and click the ADMIN button.
- Click the Cases menu tab.
- Click the NEW button. A new window displays.
![](https://i0.wp.com/cdn-media.caseactive.com/wp/2024/02/20103207/assign-user-case-1.png?resize=640%2C242&ssl=1)
- Fill in the fields to create a case and then scroll down to the Assigned Users heading.
Assigning a user
Current user
Follow these steps to assign a current user to the new case.
Click the ASSIGN USERS button and fill in the fields.
- Click the User drop-down and select an identifier (e.g. email).
- Enter a value in the blank field (e.g. email address).
- If the user record exists in the platform, the field auto-suggests a name.
- Select the correct user.
- Select a user role (clients, default, or staff).
- Optionally, check the box to send the user an email notification.
- Click SAVE.
![](https://i0.wp.com/cdn-media.caseactive.com/wp/2024/02/20103224/assign-user-case-2.png?resize=640%2C458&ssl=1)
Case Active adds the user to the case. Now admins can click Save to close the window, or add a new user, or remove a user.
![](https://i0.wp.com/cdn-media.caseactive.com/wp/2024/02/20111901/assign-user-case-3.png?resize=640%2C286&ssl=1)
Adding a new user
If the platform cannot find a current record, click the button to add a new user.
![](https://i0.wp.com/cdn-media.caseactive.com/wp/2024/02/20111915/assign-user-case-4.png?resize=640%2C217&ssl=1)
Fill in the fields and then click SAVE to add the user to the platform. Next, set a user role and click SAVE again to assign the user to the case. Finally, click SAVE one more time to save the case.
![](https://i0.wp.com/cdn-media.caseactive.com/wp/2024/02/20111929/assign-user-case-5.png?resize=640%2C342&ssl=1)